Our ApproachOur ServicesCase Studies



 












 

Baylor's Aspirations

  • Align with and facilitate the execution of Baylor 2012, a 10-year plan to move into the top tier of American universities
  • Expand and enhance the residential campus environment
  • Improve the attractiveness and public image of the physical campus
  • Create a competitive advantage with new facilities, faculty, and students

 
ARAMARK's Strategies

  • Introduce comprehensive capabilities for performance improvement
  • Create customer-centric daily service delivery model
  • Seamless integration of new construction and operations
  • Identify energy and operational savings for program reinvestment
  • Develop a Utility Master Plan that would allow the campus to add 1 million square feet of new space
  • Facilitate the creation of a dedicated campus electric substation

 
Results

Campus Satisfaction

  • Resolved over 150 operational performance issues
  • Increased student, faculty, and staff satisfaction with training and increased responsiveness

Resource Optimization

  • Avoided over $2.1 million in capital costs over a 3-year period
  • Realized more than $65,000 in annual operations savings
  • Lowered campus unit cost for electricity
  • Building performance improved and daily operations costs reduced

Asset Preservation

  • Provided electric capacity for the next 50 years
  • Improved power reliability and redundancy
  • Extended life of physical assets

Strategic Transformation

  • Reallocated $300,000 of energy-related costs to support aggressive growth initiatives
  • Developed technical capability to ensure operations of new and old buildings
  • Ensured the proper operation of over 1 million square feet of new space