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Drew University's Aspirations
 Create a distinctive liberal arts education environment that would eliminate distractions to educators and students- Attract and enroll students of high academic caliber with an appealing physical environment
- Prepare for the “Faculty of the Future” by providing classrooms, laboratories, studios and technology designed for education in the future
- Maximize savings throughout campus operations
ARAMARK's Strategies
- Comprehensive facility services focused on improving customer service and reducing deferred maintenance
- Implement single point-of-service contact for timely and courteous service
- Bring labor relations expertise to improve labor/management relationship
- Develop in-house skills and prepare operating organization for new, more complex buildings
- Identify operational savings for program reinvestment
- Reengineer $100 million capital program management process to introduce strategic planning, design standards, competitive bidding, and environmental sensitivity
- Complete Facility Condition Assessment and develop a deferred maintenance phase-out strategy
- Conduct a Space and Classroom Utilization study to identify usage and density of campus spaces
- Provide Owner's Representation over the capital program process from design through construction and commissioning
- Introduce comprehensive capabilities for performance improvement
Results
Campus Satisfaction
- Improved collaboration and effectiveness within Physical Plant Department
- Completed 15,000 work orders annually with significant improvement in response time
- Increased technology investment and skills-based training of employees
- Measurably improved student, faculty, and staff satisfaction
- Improved employee morale and workforce satisfaction
- Increased customer satisfaction with and responsiveness to training
Resource Optimization
- Approximately $9 million in savings to date from management, operations, and energy efficiencies
- Realized significant capital cost avoidance within major construction program
- Improved building performance and reduced daily operations costs
Asset Preservation
- Developed engineering design requirements to improve operations
- Extended life of physical assets
Strategic Transformation
- Avoided $10 million in cost through design review processes, integration of deferred maintenance with new construction, and building commissioning
- Transformed appeal of campus to ensure ranking as one of the top colleges in the nation
- Verified overall systems performance across all new construction
- Dual fuel conversion of central heating plant; renegotiation of electric rates and procurement practices
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