Our ApproachOur ServicesCase Studies



 












 

Northwest Missouri's Aspirations

  • Provide a safe, orderly, and healthy environment
  • Ensure a well-functioning, efficient, and attractive campus
  • Create a pleasant environment in which to live, learn, and work

 
ARAMARK's Strategies

  • Strengthen the customer service response function
  • Improve response time to service requests
  • Maximize productivity in the face of state budget pressures
  • Leverage purchasing power

 
Results

Campus Satisfaction

  • Increased staff skills through training and professional development
  • Improved communication between facilities and its customers
  • Increased customer responsiveness with new call centers
  • Instilled a customer service ethic
  • Increased professional development and skills training

Resource Optimization

  • Achieved savings through national purchasing program
  • Realized 4% savings while absorbing a 4% campus budget reduction
  • Achieved $7 million in savings from alternative fuels
  • Recognized additional savings through national purchasing program
  • Reallocated savings to other institutional priorities

Asset Preservation

  • Helped maintain the campus' status as the official Missouri State Arboretum