Our ApproachOur ServicesCase Studies



 












 

USC's Aspirations

  • Leverage financial funding and human resources to more effectively improve the physical campus environment
  • Significantly reduce costs
  • Improve operational efficiencies
  • Develop its workforce
  • Enhance employee morale
  • Improve customer perception with respect to custodial functions

 
ARAMARK's Strategies

  • Serve as change agent for Custodial Services department
  • Training program for management and skills development, quality inspection
  • Bring labor relations expertise to improve labor/management relationship
  • Improve employee interface with building occupants

 
Results

Campus Satisfaction

  • Improved collaboration and effectiveness within Physical Plant department
  • Built labor union credibility with improved employee leadership and investment
  • Increased technology investment and skills-based training of employees
  • Improved employee morale and workforce satisfaction

Resource Optimization

  • Quality of cleaning services increased from 70% to 91%